FREQUENTLY ASKED QUESTIONS
Can groups of under 18's play by themselves?
Groups of children aged 16-17s can play without an adult on site provided the following guidelines are followed:
1. We are emailed AHEAD of the booking being made to let us know
2. We are provided with contact details for an adult that will be responsible for the group in case of emergency
3. Without the presence of an adult it is important to note that we will not tolerate poor behaviour. Any inappropriate or disruptive behaviour and the group will be asked to leave and refund will not be available
It is possible for groups of 13-15s to play active games (NOT THE ENIGMA EXPRESS) without an adult in the room as long as the following guidelines are followed;
1. We have been emailed AHEAD of the booking being made, to ensure we have sufficient host coverage so the game can be supervised fully Escapefromtheroom123@gmail.com
2. A responsible adult remains on site for the duration of the game
If bookings are made without following the above guidelines, we will insist that an adult goes in the room on the day. If no adult is available, then the group will not be able to play and there will be no refund.
Groups of 9-13 year olds can play with a host in the room with them. Please see details about hosted parties
Can we cancel a booking?
Once a booking has been confirmed, it cannot be cancelled as this is a live event game. However, you can reschedule a game for another time if we receive more than 48 hours notice. Reschedule within 48 hours of your booking will require a £25 reschedule fee. If your booking time and date has passed and you did not show up, we will not reschedule your booking.
Can we bring extra people along?
That's fine. Drop us an email at escapefromtheroom123@gmail.com. Please note, the party size may not exceed any room's maximum occupancy.
When do we need to arrive?
If you are our first booking of the day it is possible our hosts may not arrive until 15 minutes before your start time. To avoid being stuck outside - please don't arrive more than 10 minutes early
If you arrive late to your booking we cannot guarantee that you will be able to play the full time
Do you offer Corporate Team Building events?
Do you do children's parties?
Yes - Click Here to read more
Do you have a Privacy Policy?
All our records are maintained by Resova, our booking agent. Please click on the following links to view their Terms of Service and Website Privacy Policy.
Is the game room accessible for people with mobility issues?
Can I take photographs or film the event?
Can I read any reviews for Escape from the Room?
Do you do student dicsount?
Yes we do! Please use code 'STUDENTX' at checkout - replace the X with the number of students in your party. (e.g. STUDENT3 is 3 students in your group). Each student will have £5 off the booking. Each higher education student must show valid student ID upon arrival, failure to present this will result in full payment being required.
Where are you?
Cheam, Epsom, Wallington, High Wycombe
EPSOM TOWN CENTRE VENUE
Depot Road, Epsom KT17 4RJ
Situated just behind the Odeon Cinema
CHEAM VENUE
WALLINGTON VENUE
93A Manor Road, Wallington SM6 0ATHIGH WYCOMBE VENUE
Play Escape from the Room by booking today!
