FREQUENTLY ASKED QUESTIONS


Can groups of under 18's play by themselves? 

 Groups of children aged 16-17s can play without an adult on site provided the following guidelines are followed:

1. We are emailed AHEAD of the booking being made to let us know 

2. We are provided with contact details for an adult that will be responsible for the group in case of emergency 

3. Without the presence of an adult it is important to note that we will not tolerate poor behaviour. Any inappropriate or disruptive behaviour and the group will be asked to leave and refund will not be available 


It is possible for groups of 13-15s to play active games (NOT THE ENIGMA EXPRESS) without an adult in the room as long as the following guidelines are followed;

1. We have been emailed AHEAD of the booking being made, to ensure we have sufficient host coverage so the game can be supervised fully Escapefromtheroom123@gmail.com

2. A responsible adult remains on site for the duration of the game

If bookings are made without following the above guidelines, we will insist that an adult goes in the room on the day. If no adult is available, then the group will not be able to play and there will be no refund.


Groups of 9-13 year olds can play with a host in the room with them. Please see details about hosted parties

Can we cancel a booking?

Once a booking has been confirmed, it cannot be cancelled as this is a live event game. However, you can reschedule a game for another time if we receive more than 48 hours notice. Reschedule within 48 hours of your booking will require a £25 reschedule fee. If your booking time and date has passed and you did not show up, we will not reschedule your booking. 



Can we bring extra people along?

That's fine. Drop us an email at escapefromtheroom123@gmail.com. Please note, the party size may not exceed any room's maximum occupancy.

When do we need to arrive?

To avoid overlapping with another group, please aim to be there no more than 10 minutes before your booking time.
If you are our first booking of the day it is possible our hosts may not arrive until 15 minutes before your start time. To avoid being stuck outside - please don't arrive more than 10 minutes early
If you arrive late to your booking we cannot guarantee that you will be able to play the full time

Do you offer Corporate Team Building events?

Yes - Click Here  to read more

Do you do children's parties?

Yes - Click Here to read more


Do you have a Privacy Policy?

All our records are maintained by Resova, our booking agent. Please click on the following links to view their Terms of Service and Website Privacy Policy.

Is the game room accessible for people with mobility issues?

At our new Epsom Town Centre venue, there is limited wheelchair access. For more details, please email us at escapefromtheroom123@gmail.com. There is greater accessibility in our Wallington venue - email escapefromtheroomwallington@gmail.com for more detail.

Can I take photographs or film the event?

No, cameras and video recorders are not permitted as it would potentially reveal the game to others yet to take part and would spoil it for them. We would ask that you do not reveal any of
the clues, puzzles or solutions to anyone.

Can I read any reviews for Escape from the Room?

Yes, we have some great reviews from bloggers and on TripAdvisor. Please click the links.

Do you do student dicsount?


Yes we do! Please use code 'STUDENTX' at checkout - replace the X with the number of students in your party. (e.g. STUDENT3 is 3 students in your group). Each student will have £5 off the booking. Each higher education student must show valid student ID upon arrival, failure to present this will result in full payment being required. 

Where are you?

Cheam, Epsom, Wallington, High Wycombe


EPSOM TOWN CENTRE VENUE

Depot Road, Epsom KT17 4RJ
Situated just behind the Odeon Cinema

CHEAM VENUE

23 Merrow Road, Cheam, Sutton SM2 7LU

WALLINGTON VENUE

           93A Manor Road, Wallington SM6 0AT

HIGH WYCOMBE VENUE

Units 2 & 3 Buckingham House, Desborough Road, High Wycombe HP112GQ

Play Escape from the Room by booking today!

Visit the game of your choice for information and to book!