Frequently asked questions:

What are escape rooms?

A fun and exciting leisure craze, that gives participants a great sense of achievement when they successfully work together to solve the clues and puzzles that lead to their escape from the locked room.

 

Are there any age restrictions?

Dependent on game, participants should be no younger than 7 years of age and children under the age of 16 must be accompanied by an adult. Although we allow children of the age of 7 in some games, please remember that games are designed for teenage and adult enjoyment.

 

Can I cancel my booking?

Once a booking has been confirmed, it cannot be cancelled as this is a live event game. However, we can reschedule a game for another time if we receive at least 7 days' notice.

 

What if we want to bring extra people along?

That’s fine. Drop us an email at bookings@escapefromtheroom.co.uk - please note the party size may not exceed 6 people in total.

 

What time do we need to arrive?

When arriving a Horton Park Escape Rooms please check in at the bar area. Please arrive 15 minutes before your slot to allow for a debrief of your game. You will remain in the bar area until your room is ready. 

 

Do you offer Corporate Team Building events?

Yes, please email us at bookings@escapefromtheroom.co.uk.

 

Do you do children's parties?

Yes, please note for parties under the age of 15 there must be an adult present in the room (if non participating, the adult will not be included in the group size). 

 

What is your Privacy Policy?

"All our records are maintained by Bookify, our booking agent. Please click on the following links to view their Terms of Service and Website Privacy Policy."

 

Is the game room accessible for people with mobility issues?

Unfortunately, no, we cannot accommodate wheelchairs.

 

Can I take photographs or film the event?

No, cameras and video recorders are not permitted as it would potentially reveal the game to others yet to take part and would spoil it for them. We would ask that you do not reveal any of the clues, puzzles or solutions to anyone.

 

Can I read any reviews for Escape from the Room?

Yes, we have some great reviews from bloggers and on TripAdvisor. Please click the links.

 

Where are you located?

There are 2 locations: Escape from the Room in Cheam & Horton Park Escape Rooms in Epsom

Escape from the Room is based at 23 Merrow Road, Cheam, Sutton, Surrey, SM2 7LU. Cheam is on the following bus routes: 151, 213 (24-hour service), 470, X26.  Cheam railway station is in Upper Mulgrave Road.

Horton Park Escape Rooms are based in Horton Park County Club, Hook Road, Epsom, Surrey, KT19 8QG

 

Play Escape from the Room by booking today!

Visit the game of your choice for information and to book that game!

Gift Vouchers

Looking for an unusual gift for a friend or family member? Offer them something different and fun with an Escape from the Room gift voucher!